How To Order
Here is how our process works:
- Choose a piece from our collection.
- If you have selected a ring and do not know your size, you can run by a local jeweler to confirm your size before placing the order.
- Shortly after placing your order, you will receive a confirmation email with the instructions for mailing your inclusions. You can preview the instructions here.
- Once we receive your package, it takes between 3-5 weeks to receive your order. The time frame varies upon the type of jewelry and our current order load.
FAQ
What elements can I use in my piece?
We work with ashes, flowers, sand, soil, breastmilk, hair/fur, and cloth. If you have something you'd like to be included that is not listed above, feel free to email us!
What will my jewelry look like?
Each Piece is uniquely made to order based on the personalization options given. Because ash comes in different colors, stone colors may vary. For the flowers, we preserve them to look as close to their natural color as best as we can.
What if I don't know my ring size?
If you don't know your ring size, you can buy a ring sizer on amazon, or go to a local jeweler and they should size you for free! If you'd like to purchase a ring and get sized for it later, please let us know. Since all our rings are made to order, a restocking fee may apply if you request a size change after the ring base has already been created.
Can I send multiple sets of ash/flowers to be included?
Yes, you are more than welcome to send multiple sets of ash or flowers, or anything else you want included in your items. You can send a small pea size amount of ash from each you would like to include. You can also send multiple flower petals.
Can I swap styles after I've ordered?
If you would like to swap styles, please let us know within 24 hours of placing your order. All of our items are made to order, so a restocking fee may apply if you request style change after we've started on your order.
How do I care for my jewelry?
All jewelry will come with a care card.
Avoid using cream, perfume, etc., while wearing your piece. Direct contact with cosmetics can damage your jewelry.
Handle your jewelry as delicately as you can to avoid scratching.
Keep your piece by itself so it won’t damage when in contact with other pieces.
Avoid submerging it in water and keep it out of long exposure to direct sunlight so it won’t become damaged over time.
Rose gold/Gold plated pieces have natural wear with time. Jewelry can be re-plated. Any local jeweler should be able to help!
If stones become dirty, use a very soft bristle brush to clean the stone’s surface; rough bristles can cause damage.
Returns/Refunds?
Because or rings are personalized, we do not offer returns ore refunds on them. We would be more than happy to repair your items if something were to happen to them that falls in our Warranty. Fees may be applicable for any repairs not included in the Warranty. Please email us if there are any questions regarding this.
What materials do you use?
We offer sterling silver, Rose Gold Plated Sterling Silver, White Gold Plated Sterling Silver, Solid Sterling Silver, 14k gold and 18k gold!
**Please note that gold and rose gold plating will naturally tarnish over time, which will turn back to silver color. To preserve its luster, we recommend gentle care and occasional re-plating. If this is something you wish to avoid, we recommend selecting a silver setting or check out our selection of solid 14k/18k gold settings with Moissanite Stones.**
What is the difference in Sterling Silver Plated or Solid Gold Options?
Plating over time has a tendency to wear off or tarnish. Because of this it is more affordable than solid gold options.