Refund Policy:

We do not currently offer refunds due to the custom nature of each item. 

Once your package has been handed over to the postal service, In Memoree Keepsakes is no longer responsible for any lost, stolen, damaged or delayed items during transit. To ensure protection for your order, shipping insurance must be purchased at checkout. This insurance will cover the cost of lost or damaged packages. If an issue arises with your shipment, please contact the shipping carrier directly to file a claim.

Warranty:

Every item on the site comes with a lifetime warranty. The warranty covers all issues, except for the following: 

-Your item was damaged beyond repair (we will offer discounts to customers who've damaged their items beyond repair and would like to repurchase). (Please note, if your item was damaged beyond repair during shipping, we will replace the item free of charge.)

-You purchased the incorrect ring size

-You purchased the wrong material

-Your item was lost in the mail 

-Tarnish on a plated item

-You lost your item (we will offer discounts to customers who lost their item and would like to repurchase) 

-You don't like the color of the stone you received, but you didn't provide us a picture of the specific color you would like

Exchanges:

If your order has not shipped you may exchange your item, however, a restocking will be charged if we have already created your item. Items that have already been shipped cannot be exchanged. 

Cancellations:

-If you decide to cancel your order after you've shipped your inclusions, you are responsible for covering the cost of returning them. 

-Orders cannot be cancelled after they've been shipped.